HERMIT CRAB GO! Games Privacy Policy

Last Updated: August 15th, 2025.

Welcome to HERMIT CRAB GO!

We appreciate your trust in our products and services. Vizta. Pte. Ltd is dedicated to developing and providing extraordinary games for our players all over the world.

This Privacy Policy (“Policy” or “Privacy Policy”) applies to the personal information that VIZTA processes in connection with the apps, websites, software, and related services (the “Services”), that link to or reference this Privacy Policy.

By accessing the Services, you acknowledge that you have read this Policy and that you understand your rights in relation to your personal data and how we will collect, use and process it.

TABLE OF CONTENTS:

1. What information we collect
2. How we use your information
3. How we share your information
4. Your rights and choices
5. Data security and retention
6. International data transfers
7. Information relating to minors
8. Privacy policy updates
9. Contact us

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1. What information we collect

We collect your information in three ways: Information You Provide, Automatically Collected Information, and Information From Other Sources. More detail is provided below.

Information You Provide

• Profile and Account Information. When you create a guest account, we may collect your guest ID, nickname and data you voluntarily elect to provide in order to customize game play. If you set up a game account, we will also collect information, including your account ID, password, language, and email address. You may also choose to provide your gender on your personal profile page.
• Surveys. We collect information through surveys, challenges, and competitions in which you may participate, including gender, likeness, age and preferences.
• Messages. If you communicate with others using direct messages, we may collect the content of the message and information about when the message has been sent, received and/or read, as well as the participants of the communication. We do this to block spam, detect crime, and to safeguard our users.

• User Content. We may also collect the content you create or publish through the Services, such as on the games' message boards, chat rooms and in the Services, including comments, images, photos, links, stickers and emojis. Any actions you perform with other players are considered public and are solely at your discretion. You should be aware that any personal information you submit in the course of these public activities can be read, collected, or used by other users of the Services.
• Information When You Contact Us. We also collect information and content of messages you provide to us through your feedback such as product reviews you write, or questions and information you provide for customer support. When you contact us, such as for customer support, phone conversations or chat sessions with our representatives may be monitored and recorded.

• Purchase Information. When you make a purchase or payment on or through the Services, we collect information about the purchase or payment transaction.
• Your Contacts. If you choose to find other users through your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts.

Automatically Collected Information

• Technical Information. We automatically collect certain information about the device you use to access the Services, such as IP address, time zone settings, language, network type, mobile carrier, network type, device IDs, identifiers for advertising purposes, and operating system. Where you log-in from multiple devices, we use information such as your device ID to identify your activity across devices to give you a seamless log-in experience and for security purposes.
• Usage Information. We collect information about how you engage with the Services, including the duration and frequency of your use and your settings, your login history, preferences, and game progress, as well as other activities like your participation in rewards programs.
• Cookies. We and our service providers and business partners may use cookies and similar tracking technologies (e.g., web beacons, flash cookies, etc.) (“Cookies”) to automatically collect information and to measure and analyze how you use the Services, including to understand how you interact with content, to enhance your experience using the Services, to improve the Services, to provide you with advertising, and to measure the effectiveness of advertisements and other content. We and our partners also use Cookies to promote the Services on other platforms and websites. Cookies enable the Services to provide certain features and functionality. We will obtain your consent to our use of Cookies where required by law.
• Location Information. We may collect information about your approximate location, including location information based on your SIM card and/or IP address. With your permission and depending on the jurisdiction in which you live, we may also collect precise location data (such as GPS). You may have choices in your device settings relating to the disclosure of your location information.

Information from other sources

• Third Party Platforms. Third party platforms provide us with information (such as your user ID, user token, public profile and your email address (if associated with your accounts)) when you choose to sign up for or log in to the Services using sign-in features provided by those third parties (e.g. Tiktok, Facebook, Google, Apple, or Twitter). We may also receive contact information that you hold or is held about you when contact information is synced with our Services by you or another user. In addition, if you choose to log in to our Services via your social media account(s), your social media profile picture and nickname will be set as your profile picture by default. You can elect to change your default profile picture to other options in the Services.

• Payment and Transaction Fulfillment Providers. We receive information about you from payment and transaction fulfillment providers, such as payment confirmation details, including the purchases you make and the amount spent.

2. How we use your information

We use your information to operate, provide, develop, and improve the Services, including for the following purposes.

• Provide and administer the Services, such as enabling you to create, share, and consume content, to interact with other users, and provide user support.
• Enable you to purchase virtual items and complete the related payment transactions.
• Enforce our terms, guidelines, and other policies that apply to you. We review User Content and other information to protect the safety and well-being of our community.
• Allow you to participate in social and interactive features of the Services.
• Provide and improve our advertising initiatives, including to serve ads (including personalized ads, where permitted) and to measure and understand the effectiveness of the ads and other content.
• Maintain and enhance the safety, security, and stability of the Services by identifying and addressing technical or security issues or problems (such as technical bugs, spam accounts, and detecting abuse, fraud, and illegal activity).
• Review, improve, and develop the Services, including by reviewing interactions and usage across your devices and analyzing how people are using it.
• Promote the Services or third party services through marketing communications, contests, or promotions.
• Comply with our legal obligations, or as necessary to perform tasks in the public interest, or to protect the vital interests of our users and other people.
• Notify you about changes to the Services and send Game-related communications to you.

3. How we share your information

Service Providers

We engage service providers that help us provide, support, and develop the Services and understand how it is used. They may provide services such as cloud hosting, content delivery, customer and technical support, content moderation, marketing, analytics, and online payment. We may share your information with these service providers as necessary to enable them to provide their services.

Business Partners

Third Party Game Developers. We may operate games developed and licensed by third party game developers, in which case we may share your data with such third party game developers to ensure the continuous development and operation of the third party games.

Third Party Platforms. We share limited information with third party platforms whose platforms or services are integrated with the Services. We do this to give you a seamless experience, allow your content to be shared on other platforms, and/or enable third party platforms and partners to better authenticate users. Some examples include if you:

• Sign-up or log-in to the Services using your account details from a third party platform (such as Facebook or Google), we will share certain Technical Information to facilitate this.
• Share User Content you publish on the Services on other social media platforms, we will share your User Content and related information.

Advertising and Analytics Partners. We may share information collected through your use of the Services with our advertising or analytics partners. These partners help us to display advertising to you on the Services and to promote the Services through advertising displayed on other platforms, some of which, in some jurisdictions, may be based on your activity across other sites and services. These partners may also help us and our partners measure the effectiveness of our advertising campaigns.

We currently have access to the following third-party partner permissions

Service Name: Google Login

Provider: Google LLC

Function/Purpose: Login

Provider Website: https://policies.google.com/privacy

Service Name: Firebase

Provider: Google LLC

Function/Purpose: Crash report

Provider Website: https://policies.google.com/privacy

Serivce Name: Facebook Login

Provider: Facebook, Inc

Function/Purpose: Login

Provider Website: https://www.facebook.com/about/privacy 

Our Corporate Group

As a global company, the Services are supported by certain entities within our corporate group (“Corporate Group”). These entities may process your information, as necessary to provide certain functions, such as storage, content delivery, security, research and development, analytics, online payments, customer and technical support, and content moderation.

Others

We share your information in other limited scenarios as follows:

Other Users. Your Profile Information and User Content may be visible to other users. Your profile and content may also be visible to third parties. You and other individuals may be able to share your User Content both on and off the Services, depending on the choices you make.

Corporate Transactions. Your information may be disclosed to third parties in connection with a corporate transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control, or acquisition of all or a portion of our business.

Legal Obligations and Rights. We may access, preserve, and share your information with law enforcement agencies, public authorities, copyright holders, or other third parties if we have good faith belief that it is necessary to:

• comply with any applicable laws, regulations, codes of practice, governmental guidelines, or other legal and regulatory obligations, or to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims, or government inquiries, as consistent with internationally recognized standards,
• protect the rights, property, and safety of our users, copyright holders, and others, including to protect life or prevent imminent bodily harm. For example, we may provide information (such as your IP address) to law enforcement in the event of an emergency where someone’s life or safety is at risk,
• investigate potential violations of and enforce our terms, guidelines, or any other applicable terms, policies, or standards, or
• detect, investigate, prevent, or address misleading activity, copyright infringement, or other illegal activity.

With Your Consent. We may share personal information with the proper authorization or to provide the Services you have requested or authorized.

Third-party Content. The Services may contain links to policies, functionality, or content maintained by third parties who we do not control. We are not responsible for, and make no representations regarding, such policies, functionality, or content or any other practices or operations of such third parties.If there are links to third party websites, please note that these websites are governed by their own Terms and Conditions of Use and Privacy Policy.

4. Your rights and choices

Depending on where you live, you may have certain rights with respect to your personal information, such as a right to know and be informed on how we collect and use your personal information. You may also have a right to access, update, rectify, and change your data, oppose to its processing, request a copy of your authorization, file complaints before the competent authorities, withdraw your consent, or limit our collection and use of your personal information as well as to request that we delete it, and potentially others. In certain circumstances, you can also ask us to provide additional information about our collection and use of your personal information. Please note that your exercise of certain rights may impact your ability to use some or all of the Game’s features and functionalities. Before we can respond to a request to exercise one or more of the rights listed above, you may be required to verify your identity or your account details.

If you have registered for an account, you may also access, review, and update certain personal information that you have provided to us by logging into your account and using available features and functionalities.

Please send an email to our Data Protection Officer if you would like to exercise any of your rights. We will respond to your request consistent with applicable law and subject to proper verification.

In addition:

• You may be able to refuse or disable Cookies by adjusting your browser settings. Because each browser is different, please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. For example, due to differences in how browsers and mobile apps function, you may need to take different steps to opt out of Cookies used for personalized advertising in a browser and to opt out of personalized advertising for a mobile application, which you may control through your device settings or mobile app permissions. In addition, your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each browser or device. If you choose to refuse, disable, or delete Cookies, some of the functionality of the Services may no longer be available to you.
• You may opt out of receiving advertising and/or marketing communications by following the instructions in such communications or by using options that may be available to you in your app settings.
• Your mobile device may include a feature that allows you to opt out of some types of personalized advertising (“Limit Ad Tracking” on iOS and “Opt out of Interest-Based Ads” on Android).

5. Data security and retention

Security of your information is important to us. We maintain appropriate technical, administrative, and physical security measures that are designed to protect your information from unauthorized access, theft, disclosure, modification, or loss. We regularly review our security measures to consider available new technology and methods.

However, please understand that despite our best efforts, no security system can be guaranteed to be entirely impenetrable.

We retain information for as long as necessary to provide the Services and for the other purposes set out in this Privacy Policy. We may also retain information when necessary to comply with contractual and legal obligations, when we have a legitimate business interest to do so (such as improving and developing the Services, and enhancing its safety, security and stability), and for the exercise or defense of legal claims.

6. International data transfers

Although we store the information we collect in secure servers located in different territories, such as the United States, Brazil, Hong Kong, Germany, the Netherlands and Singapore, etc, the personal information we collect from you may be stored on a server located outside the country where you live. If we transfer any personal information out of the country where you live, including for one or more of the purposes as set out in this Policy, we will do so in accordance with the requirements of applicable data protection laws.

7. Information Relating to Minors

The Game is not directed at children under the age of 13. The minimum age to use the Services may differ depending on the country or region you are in. If you believe that we have collected personal information from a minor under the minimum age, please contact us through our Data Protection Officer.

8. Privacy policy updates

We may amend or update this Privacy Policy from time to time. When we update the Privacy Policy,  we will notify you of any material changes to this policy by updating the “Last Updated” date at the top of the new Privacy Policy, posting the new Privacy Policy, or providing any other notice required by applicable law.  We recommend that you review the Privacy Policy from time to time to stay informed of our privacy practices.

Your continued access to or use of our Services after we update this policy or notify you of changes will constitute your acceptance of the revised terms. If you find the updated terms not acceptable, your only available resolution will be stop using our Services.

9. Contact Us

Questions, comments and requests regarding this Privacy Policy should be addressed to hermitcrabgo.help@moonton.com.